Players looking into "identity verification documents" are often about to open an account. Many casinos now confirm who a player is before the first deposit, instead of waiting for the first withdrawal. The check, often called KYC, asks for a document with a photo, sometimes a selfie and a record of where the player lives. Knowing what is accepted, how it is checked and how long it takes makes the first days of an account far smoother.
Automated checks finish in minutes, while a manual review can take from a few hours to several working days, longer at weekends. The account page shows a status for each document, such as pending, approved or rejected, often with a reason. A rejection usually points to something simple, such as a cropped edge, an expired card or an address that differs from the one typed at registration. Sending a corrected file restarts only that document.
A passport, a national identity card or a driving licence covers identity at almost every casino. The document has to be valid, fully visible with all four corners in the frame, and readable without glare. Some casinos want both sides of a card. A second document, such as a utility bill, a bank statement or an official letter from the last few months, confirms the address. The accepted list sits in the verification section of the site's terms.
The player takes a selfie or short video holding the document or turning the head, and software compares the face with the document photo; good light helps.
Usually for simple reasons like a cropped edge, an expired card or an address differing from registration, and a corrected file restarts only that document.
The account page shows a status for each document, such as pending, approved or rejected, and automated checks usually finish within minutes.
Only through the upload area of the account or a secure form from support, never by ordinary email or the chat window.